If you have an open active order use that order ticket otherwise remain calm and [ contact us ] as soon as possible and describe the issue you are having. Spam, threats, profanity, and active third party disputes are the best way to not receive support.
Simply reply to your [ current order request ] or via email. If unable to locate this for some reason, [ contact us ] indicating the need to stop service or reply to your current order support ticket. If an order is banned or suspended for any reason during service, we will offer a refund or to continue once it is over. This does not include suspensions caused by the buyer prior to (or during) ordering service.
If for a banned account, [ contact us ] with any information you have relevant to the problem. A response is always provided within 12 hours, often much sooner.
As a reminder, any service for any game is against the game publisher TOS and you are willingly violating it when purchasing services from our site or any other. Spam, threats, profanity, and third party disputes are the best way to be denied any solution and blocked from further contact. Depending on the nature of the issue you will be directed and/or instructed with what would need to be done and/or any offer in compensation. Choosing to do a third party dispute without attempting to contact us and follow directions provided voids any support or refunds from us as noted in our TOS.
Third Party Disputes
While rare, we occasionally see people that think it is a good idea to open a dispute and not bother contacting us. Doing so wastes our time and yours, and often leads to receiving no support and your account, and any associated to your email and/or IP history, banned if it isn't already. It is best to use some common sense and contact us & wait for a response (always within 12 hours or less) for issues so we can attempt to resolve them.
Tags: I got banned, I am banned, I got suspended, I am suspended