Once an order is placed an [ order request ] is generated and emailed to you. Service related orders are started within the time frame shown on the purchase page, generally within a few hours. Some things like accounts are made available instantly if specified on the purchase page.
An exact time when service will be started is unable to be provided as we have no control over when buyers actually place the order, when the payment is processed, potential server & networking issues, missing or incorrect information provided to us, and ever-changing booster availability.
Required Information For Orders
Required Information will vary by game & service and it can be found within the product page or listing for that service. Generally this will include things such as:
- Character Name
Information on accessing the order system can be [ found here ].
Please use your existing order tracking ticket to avoid delays & spam caused by making new ones.
Upon placing an order, it will be placed in our support system. Orders are automatically assigned for the game they are for and in most cases to a leveling manager for that game so it can begin as quickly as possible. Service start times will vary by game & service but are generally within a few hours after ordering, often much sooner. We realize this may seem vague but no other time frame will be provided. Rest assured, we wish for you to be back online and playing as soon as possible.
Buyers are notified when we have started or if we need more information such as clarification on the requested service, corrected login details, or access due to a location change. To prevent delays, it is vital to reply to order messages and not open new support tickets or contact us outside of the order system otherwise the person waiting on the response may not receive it. Once leveling has started you will receive an update, an update once a day, & a final update upon order completion. Estimated time frames are shown prior to ordering. Asking (or spamming) for additional updates may result in a delayed response or no response.
When ordering, please provide a password only you know so no one else other than you or us have access to your account. If something on your account in your inventory is important, put it in the bank/storage or it may be vendored/consumed.
To prevent delays and suspensions it is very important to do the following:
- Do not log into the game client until service is complete
- Do not log into account management until service is complete
- Do not log into a phone application for the game
- Do not log into the official forums for that game
- Do not log into try to contact the booster in the game during service
If wishing log in, we need to know 8+ hours in advance so we can be offline. We realize this is a tedious list, however following these precautions will ensure the maximum safety for your account against suspensions or bans. If ignored, the order may cancelled.
For your security review the following & report any problems as soon as possible:
- Check that what you ordered was actually completed as expected.
- Check for missing currency, items, or other things not expected.
- Change the password on your account using account administration.
We are not responsible for you not changing your password after completion.
If there is a problem with your order please attempt to resolve it with us by [ contacting us ] as soon as possible. Third party disputes are the best way to not receive the support you may need & may result in being blocked in our system(s).